Privacy Policy

Last Updated: May 2026

1. Introduction

This Privacy Policy explains how Security & Electrical Solutions Ltd (“SES”, “we”, “us”, or “our”) collects, uses, stores and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and industry best practices associated with electronic security systems and NSI compliance requirements.

We respect and value the privacy of all customers, suppliers, subcontractors, employees, and website visitors and are committed to protecting personal information responsibly and securely.

This Privacy Policy explains:

• What personal information we collect

• How we use and store it

• The lawful basis for processing

• Who information may be shared with

• How long information is retained

• Your legal rights regarding your personal information

By contacting us, using our services, or visiting our website, you acknowledge the practices outlined within this policy.

2. Company Information

Company Name:
Security & Electrical Solutions Ltd

Company Registration Number:
13584328

Registered Address:
9 Sandgate Avenue, Manchester, M11 4LG

Telephone:
0800 023 5353

Email:
Support@ses-gb.com

Website:
Security & Electrical Solutions Ltd

Security & Electrical Solutions Ltd primarily operates throughout England whilst supporting selected international projects where required.

3. Data Protection & Compliance Contact

For all enquiries relating to privacy, data protection, or subject access requests, please contact:

Aaron O’Neill
Data Protection & Compliance Contact

Telephone:
0800 023 5353

Email:
Support@ses-gb.com

Postal Address:
9 Sandgate Avenue, Manchester, M11 4LG

4. What Personal Information We Collect

Depending on your relationship with us, we may collect and process some or all of the following personal information:

• Full names

• Residential and business addresses

• Telephone numbers

• Email addresses

• Job titles and company names

• Billing and payment information

• Bank details where applicable

• CCTV footage and associated recordings

• Intruder alarm activation logs

• Access control and intercom event data

• System maintenance and engineer service records

• Website usage information including IP addresses

• Remote access account information associated with security systems and mobile applications

Information may be collected directly from customers, suppliers, subcontractors, website users, and through service delivery activities including surveys, installations, monitoring, maintenance, and support.

5. How We Use Personal Information

We use personal information for legitimate business purposes including:

• Providing quotations and proposals

• Supplying, installing and maintaining security systems

• Providing monitored alarm services

• Supporting CCTV, access control, intercom and remote-access systems

• Administering contracts and customer accounts

• Responding to enquiries and support requests

• Managing supplier and subcontractor relationships

• Maintaining service records and compliance documentation

• Processing invoices and payments

• Preventing fraud and protecting systems

• Complying with legal and regulatory obligations

Security & Electrical Solutions Ltd does not conduct unsolicited marketing campaigns and will not send unlawful marketing communications or spam.

6. Lawful Basis for Processing

Under UK GDPR, we rely upon one or more of the following lawful bases for processing personal information:

Contractual Necessity

Processing is necessary to fulfil contractual obligations or take steps prior to entering into a contract.

Legal Obligations

Processing is necessary to comply with applicable legal, taxation, accounting, fraud prevention, and regulatory requirements.

Legitimate Interests

Processing is necessary for our legitimate business interests including system maintenance, customer support, service delivery, cybersecurity, and protection of company assets and customer systems.

Consent

Where consent is required, including certain website cookies or optional communications, consent may be withdrawn at any time.

7. CCTV, Monitoring and Security System Data

As a provider of electronic security systems, Security & Electrical Solutions Ltd may process information generated through:

• CCTV systems

• Intruder alarm systems

• Access control systems

• Intercom systems

• Remote monitoring platforms

• Mobile and cloud-connected security applications

This information is processed solely for security, safety, crime prevention, contractual service delivery, and operational management purposes.

Where monitored services are provided, information may be shared with NSI Gold approved Alarm Receiving Centres (ARCs), including EMCS, for the purpose of delivering monitoring and response services.

8. Remote Access and Cloud Platforms

We may utilise secure third-party platforms and cloud services in the delivery of our services including:

• Microsoft 365

• Alarm.com

• CSL Group

• Texecom

These providers may process limited personal information where necessary to facilitate secure system management, monitoring, communications, and remote-access functionality.

Where personal information is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with UK GDPR requirements.

9. Sharing Personal Information

We only share personal information where necessary and appropriate.

This may include:

• NSI Gold approved monitoring centres and Alarm Receiving Centres

• IT and cloud service providers

• Payment processors and financial institutions

• Professional advisers and insurers

• Credit reference and fraud prevention agencies

• Regulatory authorities and law enforcement agencies where legally required

• Approved subcontractors and specialist contractors operating on our behalf

All subcontractors engaged by Security & Electrical Solutions Ltd are vetted and operate under confidentiality and non-disclosure obligations. Access to customer systems and information is restricted strictly to what is necessary for service delivery.

We do not sell personal information to third parties.

10. Information Security

Security & Electrical Solutions Ltd takes information security seriously and implements appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or loss.

These measures include:

• Company-issued managed devices

• Password-protected systems

• Restricted user-access controls

• Secure cloud-based platforms

• Antivirus and cybersecurity protections

• Secure disposal procedures

• Staff and subcontractor confidentiality obligations

• Regular review of security procedures

Security & Electrical Solutions Ltd maintains Cyber Essentials certification (Certificate Reference: CSN4741095) as part of its ongoing commitment to cybersecurity and data protection.

11. CCTV on Company Premises

CCTV systems operate at our premises for the purposes of:

• Crime prevention and detection

• Staff and visitor safety

• Protection of company property and assets

Recorded footage is securely retained for approximately 30 days unless required longer for legal, insurance, or investigative purposes.

Access to recorded footage is restricted to authorised personnel only.

12. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including contractual, legal, operational, insurance, taxation, and regulatory obligations.

Retention periods are determined based upon:

• Business requirements

• Type of personal data

• Purpose of processing

• Legal obligations

• Regulatory requirements

• Security and operational necessity

Financial and contractual records are generally retained for a minimum period of seven years.

When information is no longer required, it is securely deleted or destroyed.

13. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may collect information including:

• IP addresses

• Browser type

• Device information

• Website usage behaviour

We may utilise website analytics services to help improve website performance and customer experience.

Where required, cookie consent mechanisms will be presented when visiting our website.

14. Your Rights

Under UK GDPR, you have the right to:

• Be informed about how your information is used

• Access personal information held about you

• Request correction of inaccurate information

• Request deletion of personal information

• Restrict or object to processing

• Request transfer of your personal information

• Withdraw consent where processing relies upon consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Security & Electrical Solutions Ltd does not use personal information for automated decision-making or profiling.

15. Subject Access Requests

You may request access to the personal information we hold about you by submitting a Subject Access Request in writing using the contact details provided within this policy.

Requests will normally be responded to within one month in accordance with UK GDPR requirements.

Where requests are excessive or manifestly unfounded, a reasonable administrative fee may be charged where permitted by law.

16. Information Commissioner’s Office

If you are dissatisfied with how we process your personal information, you have the right to contact:

Information Commissioner’s Office

Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone:
0303 123 1113

Website:
Information Commissioner’s Office

17. Policy Review

This Privacy Policy will be reviewed annually or sooner where operational, legal, regulatory, or technological changes require updates.

The latest version will always be available via our website.